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So far, a dozen cases have been sent to the attorney-general's chambers for further action while another eight cases require more investigation. Tahukah anda? Most of the cases involve companies, including courier companies operating illegally, non-compliance with MCMC rules and smuggled goods. They will then be asked a series of questions by the MCMC's call centre. As the public is getting more familiar with the role and responsibilities of the commission, complaints are increasing too. Meanwhile, Danapalan, in his first meeting with the press as MCMC chief, says enforcement is being stepped up to crack down on errant players within the communications sector. For example, there are frequent "services currently unavailable" outages on rainy days, a fondness for repeating shows numerous times and the three to five-day wait for a technician when difficulties arise.
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It would also enable the MCMC to conduct simple surveys directly and speedily so that it can get quick and accurate feedback straight from the ground. Pilih Pautan Sebenarnya.
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Meanwhile, the MCMC's efforts at improving the QoS of telecommunications will include reducing the number of blind spots, especially within the Klang Valley. There were 26 reported complaints last year. Consumer feedback on such a move could be speedily obtained by the MCMC and acted upon if the occasion warranted such a move.
So far, a dozen cases have been sent to the attorney-general's chambers for further action while another eight cases require more investigation. Wave 6 was aimed at gauging and reviewing the satisfaction levels relating to radio and TV free-to-air and satellite broadcasts, postal and courier services, mobile cellular services, fixed-line telephone services and Internet access services based on individual and commercial responses.
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Danapalan, who took over as MCMC chief from Tan Sri Nuraizah Abdul Hamid in February, says he does not know much about Astro but would be visiting the company soon to be briefed on its activities and operations. In contrast, the MCMC conducts its quarterly surveys via random street polls with selected households or companies in specific locations nationwide.
The Wave 6 study covered four areas telecommunications, media, postal and courier services and featured two in-depth focus studies television and radio broadcasting as well as one on postal services.
Kementerian Kewangan Malaysia
The study also shows that the customer satisfaction index CSI level had declined in Wave 6 compared with Wave 5. The survey was completed in November